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After-Sale Service

We accept to renew the products which having problem in quality:

1. Please feedback the information about quality problems within 3-7 days after receipt of the goods;

2. Please provide real photos of products with quality problems;

3. For replacement, usually, we will send new products along with your next order;

4. If you do not need replacement, we can negotiate with each other according to the actual situations, and the discount amount will be returned to you;

5. We will decide whether to return defective goods depending on the particular facts, the freight must be informed by the buyer before returning;

6. The following situations do not belong to the scope of return or exchange service:

1>. Products have been worn, used or washed;

2>. Products with thread residue, fade after washing and color difference due to different production batch;

3>. More than 7 days after receiving the goods;

4>. Refuse to provide photos of defective goods or the photos are completely unable to identify;

For the above situations that beyond the scope of return or exchange service, We will give more discounts or preferential policies in future orders according to the circumstances.
5> OEM/ODM orders. The customer requests to add the customer's logo to the product, which will affect the secondary sales after processing.

Shipping custom fee for Return Items: Customers are responsible for the customs fee of the returned items which will occur when returned items reach China custom. 

Please Note: Customized Samples and Clothes can NOT be returned or Refunded!